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Frequently Asked Questions
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Your delivery charge is automatically added at the checkout based on your preference and location. Delivery charges will change if you select an expedited shipping service or if you live outside of the UK. Please read our International Shipping Information page if you are purchasing from outside of the United Kingdom.
It is very likely we ship to your country, please select your required products and head to the checkout where we have a long list where we can ship to. If you have any special requests or questions, please do not hesitate to contact us directly.
Dispatch of your item will be made ASAP and once arrangements have been made with a courier. A variable delivery charge will be applied at the checkout, according to the country of destination and the total weight of your order.
Once an order is received into our system, we will send you an order confirmation email to the address entered on the site’s secure checkout.
You can check the status of your order at any time by logging into ‘My Account’ and selecting ‘Orders’.
Please contact our Customer Service team via the Contact Us page if your order has not been received within the time originally stated on your invoice.
Please contact our Customer Service team without delay via the Contact Us page if your order is incomplete or incorrect and we will be happy to assist you.
Your item will be dispatched as soon as we receive your product from the manufacturers. If the item is later than advised, please contact our Customer Service team via the Contact Us page.
During the checkout you will notice a checkbox with the option to create an account. We advise all customers to create an account during their order as you can benefit from viewing the status of orders within your account dashboard.
You can make a password reset request by clicking the relevant link during login, if you are still not sure then please do not hesitate to contact our support team who will be happy to assist you.
Pricing and Billing
If your invoice or receipt has not been received or you require a VAT invoice, please contact our Customer Service team via the Contact Us page to have one sent directly to you.
Your card or PayPal account is charged immediately on purchase. We will not ship orders until full payment has been received.
We take security and the protection of private information very seriously. All transactions are handled securely through the use of Secure Socket Layer (SSL) protocol which ensures that all transmitted data is encrypted and made unreadable during transfer.
All prices on our website are guaranteed to be fair and accurate in our industry, they will not alter from the time of your purchase to the time you are charged.