Returns Policy
You can return your order in 30 days from receipt on the following basis.
To be eligible for a return the product must be Unused and in new reliable condition. You must return the product repackaged if opened and all instructions and accessories must be returned.
Returns MUST be identified with a completed Returns Authorisation Number (RAN). Please follow the steps below to obtain a RAN before sending us your item(s). The RAN must be quoted on the outside of the packet/package.
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
I don’t want my purchase or Change of Mind
If you return your order within 30 days of receipt and meet the specified conditions, you will receive a refund for the cost of the product(s) only. Please ensure that you prepay for delivery; if the delivery cost is not prepaid, the courier fee will be deducted from your refund.
For returns made within this 30-day period, we can also offer an exchange or store credit. This enables you to choose another product of equal value to the original purchase price. Please be aware that delivery and return costs are not refundable in this situation.
In all instances, please handle the items with care. Returns that are damaged or incomplete will incur cost adjustments.
The method for assessment includes reduction for selling as on auction sites with status Open Box or Incomplete.
Medical Products NOT REFUNDABLE – For Health Reasons products such as Nanny Monitors that are medically certified cannot be returned if the box is opened, see precautions on the product. This does not affect your Consumer Rights. Other products that cannot be returned if opened include any mattresses, undergarments, niplettes Teethers, Soothers, Nasal Aspirators etc. Blister packed products cannot be returned once opened unless faulty because they cannot be repacked for resale.
The company will never pay for costs incurred by the customer without prior agreement from the company.
“My product is faulty”
We will exchange or repair a product that develops a defect within the first 12 months after the date you received it. After 6 months and within the warranty period, we will arrange for repair or replacement depending on the inspection result. The replacement may be for a product of similar value or specification but not necessarily the same brand.
GUARANTEE: Electrical products purchased from oliversbabycare.co.uk are covered by a minimum of a 6-month guarantee or as per the manufacturer’s warranty. Other products are covered by a 6-month guarantee. This guarantee begins on the initial date of delivery and any subsequent replacement products do not renew this warranty.
You must ensure returned goods are suitably packaged to avoid damage in transit as we will not accept responsibility for such damage that occurs. This does not affect your statutory rights.
Please do not state products are faulty when requesting returns unless there is a genuine fault, as you will have to pay shipping costs both ways.
How to Request a Return:
To request a return, please email us at [email protected] ; make sure you include your name, order number, the product and also the reason for the return.
Once your return is authorised, we will provide you with an email including all the information you need to get your return back to us.
Please Note:
We do not accept returns without a Returns Authorisation Number. Please follow the steps above to obtain a RAN before sending us your item(s). We cannot accept responsibility for returns until they arrive safely in our warehouse therefore you may wish to insure the product; however, this is at your cost.
It may take up to 30 days from receipt in our warehouse for each individual return to be processed. We will only refund the reasonable cost of transit/postage, up to £4.99 where goods are confirmed faulty in the first 6 months of receipt, or when the return was due to an error on our part. Please let us have any tabs, labels and accessories alongside your product and please package it all securely. If you are returning an item because you have changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
Once a repair or replacement has taken place, we will endeavour to deliver your product back to you. If delivery is unsuccessful and returned to us, we will hold the product for 3 months from the date of return. After this period, the item may be destroyed.
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